If you are having trouble viewing a broadcast, try the following to help resolve your issue:

  1. Refresh the webpage.

  2. Try another Internet browser. We recommend Google Chrome.

  3. Try using another device.

  4. Clear your Cache and Cookies on your browser. Not sure how? Find out how to clear your cache.

If you purchased a ticket to watch a broadcast and are experiencing an issue, please review our FAQs for watching a ticketed event.

If you've tried the above steps and the broadcast is still not working for you, please reach out to questions@boxcast.com. When you do, provide the name of the broadcast you are watching, the device you are watching it on, and details of the issue you are experiencing.

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