Verify Mackie Control Mode
The X-Touch needs to be in Mackie Control mode to communicate properly with the system. Double-check your hardware settings to make sure it hasn't defaulted to a different protocol.
Check for Software Conflicts
MIDI devices don't like to share. Make sure your X-Touch isn't currently connected to or "captured" by any other programs before you try connecting it to MSA.
Enable Browser MIDI Permissions
Since the interface runs in your browser, you need to explicitly allow it to talk to your hardware. Check your browser settings to ensure MIDI permissions are enabled for the site.
Keep Firmware & Hardware Compatible
Make sure your X-Touch firmware is fully up to date. You’ll also want to verify that the device you're using to run the Software Agent on is current on any software updates.
Confirm Account Status
It’s a simple check, but easy to overlook: make sure you have an active paid subscription or a current trial of Mixing Station Anywhere. Some hardware integration features require an active account status to initialize.
Still having issues? We’re here to help! You can connect with our community on the Discord server, reach out to our support team at questions@boxcast.com, or message us directly via the chat in the Mixing Station Web Dashboard. For quick answers, feel free to browse our other support articles as well.