Verify Physical Connections
It sounds simple, but start by double-checking the physical cables. Make sure that your camera or switcher is securely plugged into the device running the Software Agent. If the hardware isn't physically talking to the computer, the software won't be able to see it!
Check Agent Routing
On the device running your agent, take a look at the video routing settings. You’ll want to make sure you have explicitly selected the correct input to send to the agent so it knows which signal to pick up.
Optimize Browser Settings
Since the preview relies on your browser's performance, make sure Chrome’s graphics acceleration is enabled. To do this, you'll go to Settings, then System, and make sure that Use graphics acceleration when available is enabled. If it’s already on but you’re still having trouble, try toggling it off and back on again to refresh the setting.
Check GPU & HEVC Support
For the best experience, your GPU needs to support HEVC playback. If you are on a Windows machine and things aren't looking or sounding right, you may need to download and install the HEVC Video Extensions from the Microsoft Store to bridge the gap.
Still having issues? We’re here to help! You can connect with our community on the Discord server, reach out to our support team at questions@boxcast.com, or message us directly via the chat in the Mixing Station Web Dashboard. For quick answers, feel free to browse our other support articles as well.