Note: When making any of the changes listed below, if you currently have the embed code on your website, you will need to re-embed it with the new settings to have chat appear or disappear from your site. Learn more about embedding viewer chat on your website in our Viewer Chat support article.

Enable Viewer Chat at the account level

To enable Viewer Chat, click on Settings and then Preferences. Scroll down and you will see a Viewer Chat box.

Click on Edit and toggle Enable Viewer Chat by default to green. After you click Save Changes, Viewer Chat will now be enabled for all of your broadcasts.

Once enabled, you will notice a chat box to the right of your BoxCast Player.

Disable Viewer Chat at the account level

If you want to disable viewer chat for your account, go to Settings, click on Preferences, scroll down to Viewer Chat, click Edit, turn off viewer chat by toggling it to gray, and click Save Changes. If you do not click save changes, the settings will not apply.

Enable or disable Viewer Chat from an individual broadcast

If you wish to disable Viewer Chat from just one broadcast, you'll simply go to the broadcast details page of the broadcast. Viewer Chat may be toggled on or off here at any time. When enabled, the status indicator will display as green.

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