Using Viewer Chat

Learn about how to get set up with Viewer Chat on your live streams, as well as all about its features.

Mindy Worley avatar
Written by Mindy Worley
Updated over a week ago

BoxCast has a Viewer Chat feature that you can add to any of your live streams. We give you the ability to embed it on your website and moderate the users in the chat. Your viewers can chat wherever they are watching, including laptops, desktops, and mobile devices.

Viewer Chat is available on all current paid plans. If you have a legacy account, book a meeting with your customer success manager, email us, or go to the self checkout to upgrade your plan.

First, you'll want to enable Viewer Chat on your account.

Then you can check out our walkthrough video below, or scroll down to read how to embed, moderate, and learn about Viewer Chat features.

Embedding Viewer Chat on your Website

To embed viewer chat on your website, click on Embed, and make sure Show Viewer Chat is checked under Advanced Settings.

You can click on Preview Embed Code to see what the chat window will look like with your other settings.

If you currently have the embed code on your website, you will need to re-embed it with the new code after you've selected to enable chat, in order for the chat to appear on your site.

Moderating Viewer Chat during a live broadcast

Note: For chat moderation, it pulls the user name of whoever is logged in to the Dashboard. If you'd like to change how the moderator name is displayed, go here and edit Name in the Personal Info section of the Dashboard.

To moderate your Viewer Chat during a broadcast, go to the broadcast details, click on the Chat tab below the player, and click the Moderate Chat button.

This will take you to the Moderator View page. You can choose to moderate chat at any time before or during the broadcast.

Viewer Chat Features

The Moderator View includes some of the core features of Viewer Chat.

Show Video Player

If you want to watch the broadcast while you moderate chat, click the toggle to green on Show Video Player at the top right of your screen.

Hide Comment

Hiding a comment will remove only that comment from the chat.

You can also choose to Un-Hide Comment if you remove a comment by accident.

Hide User

If someone is causing a problem in chat, you can hide the entire user. This will ban them from the chat, and they will no longer be able to chat with other viewers in the broadcast.

Chat Rate Limit

If you have a viewer that sends more than 5 chats in under 30 seconds, they will see the message below. It will make them wait 30 seconds before sending their next message. This is to help prevent people from spamming the chat.

Mobile Chat

We give your viewers the ability to chat on their mobile devices. To do this, they open the live streaming link on their phone, click show chat, enter their name, and they are able to chat while they watch the stream.

If you would like to enable mobile chat on your website, please select the Play inline option in the advanced settings of the embed code and re-embed the code on your website.

Profanity Filter

Our Profanity filter will block out curse words when typed in the chat.

Emoji Picker

Easily add emojis to the chat with our emoji picker.

Viewer Chat is a feature that will help you connect with your community and viewers. If you need any help setting up Viewer Chat, reach out to our technical support team at questions@boxcast.com.

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