Follow these steps below to upload a broadcast to the BoxCast Dashboard. Here are the required settings for the video that needs to be uploaded.
Recommended Upload Settings:
Format: MP4 or MOV
Size limit: 50 GBs
Quality: 1080p at 7 Mbps
Video Codec: H.264 (AVC) or H.265 (HEVC), High Profile, Progressive scan (no interlacing)
Keyframe Interval: One keyframe at least every 2–10s
Audio Codec: AAC, 44.1khz or 48khz
Having trouble uploading a file? Check out this support article to learn more.
Click on the Media Uploads tab.
Click on Upload Broadcast
Drag and drop your video in the box provided or browse your computer files to upload the file. If you receive an error message, please follow the recommend upload settings to make sure the video format is correct.
Give the broadcast a name, select the time and date and click upload. This first upload step must finish for the broadcast to upload correctly. If you are seeing a message that says "Video has not finished uploading." You must do this step again.
The broadcast will take some time to transcode. The larger the file, the longer it will take. You can select "email me when completed" to get an email when it is done.
When it is done, it will appear in your past broadcasts on the time and date you selected.
Remember that uploading broadcast media will still fall within your account and service plans Storage Policy. If you are unsure about what policy you have, please check the Settings>Storage area of your dashboard. Also, read about storage policies and billing here: Understanding Your Storage Bills.
If you need any help, email support at questions@BoxCast.com
Q: "The video says "Video has not finished uploading." in my past broadcasts. How long do I need to wait?"
A: If you see this message on the video in your past broadcasts you will need to restart the upload. This means that the upload did not finish correctly.
Q: "It's taking my video a really long time to upload... should I restart? Is it broken?"
A: If your video is taking a long time to upload you will want to try a couple of things.
First, try plugging in the device doing the upload to an ethernet port on your modem. The speed of the upload is based on your internet connection so if you have a slower connection, it will take a longer time to upload.
Second, try another device or try again. If the upload doesn't seem to be moving from a certain percentage, it could have failed if your computer went to sleep or closed the browser while uploading, try again or try on another device to see if it goes a bit faster.
Lastly, check your internet speeds by running a speed test. If you have upload speeds slower than 5 mbps, it could take some time if the file is really big. We would recommend trying another location if your speeds are below 1 Mbps upload as well.