BoxCast

This article is for technical users. It explains how a content security policy may block video playback and offers ways to fix the issue.

BoxCast Says "There Was an Unexpected Player Error..."

Learn how to troubleshoot streaming issues in near-real time from a remote location.

Troubleshoot Remotely Using Low-Latency Preview

Learn the top causes of audio issues and how to fix them.

Troubleshooting Common Audio Issues

In some cases – commonly reported by Facebook Live or mobile users – audio can sound distorted. This guide assists in troubleshooting.

Audio Problems with Facebook Live or Mobile Devices

Read this article to understand why you've received an error messge if you tried scheduling simultaneous broadcasts.

Error Message When Streaming Concurrent Broadcasts

This article covers how BoxCast encoders behave when encountering various video input issues, as well as some common troubleshooting tips.

Troubleshooting Video Input Issues with your encoder

This article explains why there's delay (or latency) of 30 seconds to 1 minute on live video.

Understand Live Video Delay

Use diagnostics on the Dashboard to help understand and troubleshoot quality issues with your stream.

Understand Stream Diagnostics

Mindy Worley

Brian Lee

Troubleshooting and FAQ

email us: <a href="mailto:questions@boxcast.com" rel="nofollow noopener noreferrer" target="_blank">questions@boxcast.com</a>

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RemoteMix Help Center

Find answers and get help from Intercom Support and Community Experts

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