Before the event:

Promote your broadcast

You've put a lot of hard work into preparing for and producing your event; you want to make sure people know about it! Be sure to post about it on social media leading up to the event, with plenty of time for them to buy their ticket. Consider sending out an email letting your viewers know it's coming up. Don't be afraid to share, share, share!

Factor in extra time when you schedule your broadcast in BoxCast's platform

Live events are often unpredictable, and you don't want your viewers to be cut off right in the middle of overtime #3. You can always stop your broadcast before the official end time. If you forget to do this step; don't worry, you can also extend your broadcast while it's live. Simply click on Edit in the top right corner of the broadcast and you can edit the settings there.

Create a Season Pass for your events

Allow your viewers to pay for access to a whole series of events at once. Check out our support guide here for details on how to set it up.

What to do if the broadcast gets canceled…

Post on Social

Social media is a great way to communicate with your viewers when an event has been postponed or cancelled. Be sure to include information on how they can receive a refund, or when the event will be rescheduled!

Refund tickets

Reach out to questions@boxcast.com, and we can issue refunds to everyone that bought a ticket to your event.

Make Broadcast Private

You'll want to prevent new people from buying tickets to the event after it's been cancelled. You can do this by editing the broadcast and setting it to "private" so no one else has access to the ticket sales.

Update the Description

While you are editing the broadcast, it's a great idea to update the description with an explanation of why the event was cancelled, any information about refunds, and whether the event will be rescheduled.

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