When you become a new BoxCast user, we require you to have a strong password and verify your email address. This is to prevent data breaches and security issues with someone accessing your account. Here’s everything you need to know about our password and email requirements.

BoxCast Password Requirements

Choose a strong password when you set up your BoxCast account. For your security, your password must meet the following criteria:

  • At least 8 characters

  • Doesn't include your name or the word BoxCast

  • Doesn't repeat 4 or more characters (ex. “aaaa” is not okay)

  • Doesn't include sequences of 4 or more (ex. “1234” is not okay)

If your password doesn’t meet one or more of these requirements, you’ll see it highlighted in red so you know what to change to fit the criteria.

Email Verification Requirements

As a new BoxCast user, you’ll also need to confirm your account before you can log in.

Once you confirm your account, you’ll be asked to set up a password.

If you don’t confirm your account, you’ll be prompted with the following message:

Please try sending yourself a new verification email to confirm your email address with our system. Once your password is set, you’ll be redirected to the Dashboard to start streaming!

Common Questions

Q: I need to add a user to my BoxCast account. How do I do that?

A: Reach out to our Support team at questions@boxcast.com, and give them the name and email of the person you’d like to add. You must be an admin of the account to add users.

Q: How do I reset my password?

A: Click on Settings in the BoxCast Dashboard and go to the Account tab. Click the Edit button for personal information to change your password.

Q: I’m not getting the verification email. How do I access my account?

A: If you don’t get the verification email after two minutes, check your Spam folder. If it's not in there, email our Support team at questions@boxcast.com for help.

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