BoxCast Says "Broadcast Not Available in Your Area"

If you see an error message about a "region restriction" or "sharing your location," use this article to resolve the issue.

Written by User Experience
Updated over a week ago

Some broadcasters restrict their content to certain geographic areas. When this happens, the BoxCast video player needs to use your location to serve a video stream. The options below describe how you can enable location services on your browser and/or mobile device to view one of these "region-restricted" broadcasts.

If you see a prompt in your browser that asks to share your location...

Click "Allow" and if you are not viewing from a restricted region, the stream will play normally.

If you do not see a prompt...

Your location services might be disabled. Try the options below to enable location services and then try refreshing the webpage to play the stream.


iPhone, iPad, iPod Touch

  1. Open the Settings app.

  2. Select Privacy.

  3. Select Location Services.

  4. Toggle the switch to On.

  5. In the list of apps on this screen, ensure that "Safari Websites" has an option like "While Using" selected.


For OS X Mountain Lion or later...

  1. From the Apple menu, select System Preferences.

  2. Select the Security & Privacy icon in the System Preferences window.

  3. Select the Privacy tab.

  4. If the padlock icon in the lower left is locked, select it. A prompt will appear where you will have to authenticate to unlock it.

  5. Select Location Services.

  6. Check the "Enable Location Services" checkbox.

In Safari 6 or later...

  1. For geolocation-enabled websites, you will be prompted to share your location. In the dialog that appears, select the option "Remember my decision for one day". You may need to refresh the webpage.

  2. You may also need to manage a specific website's settings. To do so, select the Safari menu and choose Settings for this Website...

  3. In the dialog that appears, select Allow next to Location.


  1. Open the Settings app.

  2. Select Location.

  3. Select Google Location Reporting.

  4. Select Location Reporting.

  5. Toggle the switch to On.

For Android (4.4 Kitkat to 5.0)...

  1. Open the Settings app.

  2. Select Location.

  3. Make sure “Location” is turned On.

For Chrome browser...

  1. Open the menu at the upper right corner of the screen.

  2. Touch Settings > Site Settings > Location.

  3. Make sure Location is enabled on the top of the screen (not blocked).

  4. Find in the list and select it.

  5. To grant access to your location, turn on Location access or click to allow.


For Chrome browser...

  1. Open Chrome.

  2. In the top right, click the Chrome menu.

  3. Click Settings > Show advanced settings.

  4. In the "Privacy" section, click Content settings.

  5. In the dialog that appears, scroll down to the "Location" section. Select your default permission for future location requests:

  • Allow all sites to track your physical location: Select this option to let all sites automatically see your location.

  • Ask when a site tries to track your physical location: Select this option if you want Google Chrome to alert you whenever a site wants to see your location.

  • Do not allow any site to track your physical location: Select this option to automatically deny requests for your location.

Once you've made a selection, click Manage exceptions if you want to remove permissions you previously granted to specific sites. For more, details see how to share your location in Google Chrome.

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