While creating a new Mixing Station Web connection, you may find the Search Network button is unresponsive following the selection of your Allen & Heath SQ mixer. This is likely due to another Mixing Station Agent connected to the mixer, whether it's BoxCast's Spark encoder or a device running the Mixing Station Software Agent. Click the home button in the upper left corner of your dashboard to navigate back to your connections.
For the best Mixing Station Web experience, we recommend using Google Chrome.
Find the Mixing Station Agent currently connected to your SQ mixer, click the kebab button, and then click Disconnect from Mixer. Once the agent has been disconnected, you are free to create the new connection.
Need a hand? We’re here to help! You can connect with our community on the Discord server, reach out to our support team at questions@boxcast.com, or message us directly via the chat in the Mixing Station Web Dashboard. For quick answers, feel free to browse our other support articles as well.