How to know when your BoxCaster or BoxCaster Pro has an update available

When updates are available for your device, the BoxCast Dashboard will display a message. There are two different types of messages you might see:

Optional Firmware Message

When new firmware is available and the existing firmware on the device is still acceptable, the update is not urgent. We advise running the update at a time that won't interfere with a scheduled broadcast.

Invalid Firmware Message

If the dashboard tells you that the firmware is invalid, please please power on and connect your device to your network as soon as possible. This is urgent and could prevent your broadcast from functioning properly.

How to update your BoxCaster and BoxCaster Pro hardware

Typically, you don't have to do a thing. BoxCasters or BoxCaster Pros that are network-connected will receive automatic software updates. As long as your device has a network connection, the latest version of available firmware updates on its own (at no additional cost).

For best results, we suggest powering the device on and connecting it to a network at least once a month. This way, even if you don't intend to use the BoxCaster or BoxCaster Pro in the near future, its firmware will still be up-to-date.

Common Questions

How often is new firmware released?
BoxCaster firmware updates are typically rare, as the product is very stable.

Will a firmware update interrupt my broadcast?
Firmware update will never proceed if there is a scheduled broadcast in the next hour in order to avoid any possible broadcast interruption.

I have multiple BoxCasters and/or BoxCaster Pro devices. How do I know whether each device is updated?

Firmware messages appear for each device that is associated with your BoxCast account. If you do not see a firmware message, you should consider each device's firmware is up to date.

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