As a customer, payment for your BoxCast subscription is handled automatically by either a credit card or bank ACH transaction through our partnerships with Stripe and Plaid. This is generally set up during your initial onboarding process but can be changed as needed.
All of your BoxCast Billing information can be found by going to Settings and then Billing. You will also find subscription and payment information on this page.
How to View an Invoice
To find your invoices, simply go to the settings, click on billing, scroll down to Payment History, and hit "View" next to the invoice you would like to see.
Accepting a Proposal
If you have a pending proposal, it will appear at the top of your billing page. Click Review to complete the proposal
Updating Billing Information
Your most recent payment account information is available on the BoxCast Dashboard under Settings and Billing (click here to access).
Update Payment Details
During your initial sales process, you will be asked to sign a contract. After you complete the contract, you will be sent an email asking you to login to your Dashboard and update your payment information. If you do not receive the email, check your spam folder or reach out to your sales representative to have it re-sent. Follow the instructions in your email to log on to the dashboard, then navigate to Settings - Billing.
Click to add either a bank account or credit card. Follow the on-screen prompts to link your payment details to your BoxCast account.
After you are done, your payment will be processed and you will be all set.
Changing Payment Information
Payment information can be edited at any time via the Settings - Billing page
BoxCast does not ever handle or store your credit card or bank account details directly. We partner with Stripe and Plaid for fully PCI-compliant processing.
For questions related to Billing, please reach out firstname.lastname@example.org.
For questions related to a proposal, please reach out to your Account Manager.