If a video isn’t playing smoothly then you are most likely experiencing an issue with your internet connection.

BoxCast technology automatically detects how much bandwidth can be put through your network, but sometimes your network can still cause problems with your video experience.

You can minimize this issue by clicking the “gear” icon on the playbar and switching from "auto" to another option. While this will slightly reduce the video quality, it should help your connection better cope with the video.

A screenshot of the BoxCast video player that highlights the gear icon in the playbar.
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